feat(aftersale): per-line refund/return flow with ledger-backed completion (add-aftersale-refunds)
This commit is contained in:
Chengdong Zhang
@@ -28,6 +28,7 @@ watchEffect(() => {
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<NuxtLink to="/products" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.products") }}</NuxtLink>
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<NuxtLink to="/shop-profile" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.shopProfile") }}</NuxtLink>
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<NuxtLink to="/orders" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.orders") }}</NuxtLink>
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<NuxtLink to="/aftersales" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.aftersales") }}</NuxtLink>
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<NuxtLink to="/shipments" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.shipments") }}</NuxtLink>
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<NuxtLink to="/invoices" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.invoices") }}</NuxtLink>
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<NuxtLink to="/coupons" active-class="bg-primary-soft text-primary" class="rounded-md px-3 py-2 text-sm font-medium text-muted hover:bg-bg">{{ $t("nav.coupons") }}</NuxtLink>
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@@ -9,6 +9,7 @@ export const enExtra = {
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flashSales: "Flash sales",
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groupBuying: "Group buying",
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shopProfile: "Shop profile",
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aftersales: "After-sales",
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},
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shop: {
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profileSaved: "Shop profile saved.",
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@@ -159,6 +160,55 @@ export const enExtra = {
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groupLifetimeInvalid: "Group lifetime must be a positive number of hours.",
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groupWindowInvalid: "End must not precede start.",
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},
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aftersale: {
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title: "After-sales",
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detail: "After-sale detail",
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buyer: "Buyer",
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amount: "Refund amount",
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remaining: "Remaining refundable",
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reason: "Reason",
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item: "Item",
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order: "Order",
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viewOrder: "View order",
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evidence: "Evidence",
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noEvidence: "No evidence provided.",
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returnShipping: "Return shipping",
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messages: "Messages",
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noMessages: "No messages yet.",
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messageEn: "Message (English)",
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messageZh: "Message (中文)",
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messageEvidence: "Evidence URL (optional)",
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sendMessage: "Send message",
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messageSent: "Message sent.",
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approve: "Approve",
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reject: "Reject",
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confirmReceipt: "Confirm return receipt",
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refund: "Issue refund",
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approved: "Application approved.",
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rejected: "Application rejected.",
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receiptConfirmed: "Return receipt confirmed.",
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refunded: "Refund completed.",
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staleAction: "The after-sale state changed while you were acting; the latest state is shown below.",
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reopened: "Reopened",
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role: {
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buyer: "Buyer",
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merchant: "Merchant",
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platform: "Platform",
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},
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kind: {
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refund_only: "Refund only",
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return_refund: "Return & refund",
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},
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status: {
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pending: "Pending",
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approved: "Approved",
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rejected: "Rejected",
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buyer_shipping: "Return in transit",
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merchant_confirmed: "Return received",
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refunded: "Refunded",
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cancelled: "Cancelled",
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},
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},
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} as Record<string, unknown>;
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export const zhExtra = {
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@@ -170,6 +220,7 @@ export const zhExtra = {
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flashSales: "秒杀",
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groupBuying: "拼团",
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shopProfile: "店铺资料",
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aftersales: "售后",
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},
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shop: {
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profileSaved: "店铺资料已保存。",
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@@ -320,4 +371,53 @@ export const zhExtra = {
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groupLifetimeInvalid: "团有效期必须为正数小时。",
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groupWindowInvalid: "结束时间不能早于开始时间。",
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},
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aftersale: {
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title: "售后",
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detail: "售后详情",
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buyer: "买家",
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amount: "退款金额",
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remaining: "剩余可退",
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reason: "申请原因",
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item: "商品",
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order: "订单",
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viewOrder: "查看订单",
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evidence: "凭证",
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noEvidence: "暂无凭证。",
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returnShipping: "退货物流",
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messages: "留言",
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noMessages: "暂无留言。",
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messageEn: "留言（英文）",
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messageZh: "留言（中文）",
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messageEvidence: "凭证链接（可选）",
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sendMessage: "发送留言",
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messageSent: "留言已发送。",
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approve: "批准",
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reject: "拒绝",
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confirmReceipt: "确认收货",
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refund: "退款",
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approved: "已批准申请。",
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rejected: "已拒绝申请。",
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receiptConfirmed: "已确认收货。",
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refunded: "退款已完成。",
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staleAction: "售后状态已发生变化，下方为最新状态。",
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reopened: "已重新申请",
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role: {
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buyer: "买家",
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merchant: "商家",
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platform: "平台",
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},
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kind: {
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refund_only: "仅退款",
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return_refund: "退货退款",
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},
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status: {
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pending: "待处理",
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approved: "已批准",
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rejected: "已拒绝",
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buyer_shipping: "买家退货中",
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merchant_confirmed: "商家已收货",
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refunded: "已退款",
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cancelled: "已取消",
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},
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},
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} as Record<string, unknown>;
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@@ -0,0 +1,264 @@
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<script setup lang="ts">
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import { ApiError, t as localized } from "@vmall/shared";
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import type { AftersaleDetail, AftersaleMessage, AftersaleStatus, LocalizedText } from "@vmall/shared";
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definePageMeta({ middleware: "auth" });
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const { $api } = useNuxtApp();
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const { locale, t: translate } = useI18n();
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const { load: loadMoney, fmt } = useMoney();
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const route = useRoute();
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const aftersaleId = computed(() => String(route.params.id));
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const detail = ref<AftersaleDetail | null>(null);
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const loading = ref(true);
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const busy = ref(false);
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const error = ref("");
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const notice = ref("");
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const messageEn = ref("");
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const messageZh = ref("");
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const messageEvidence = ref("");
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function statusClass(value: AftersaleStatus): "green" | "red" | "orange" | "blue" | "gray" {
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if (value === "refunded") return "green";
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if (value === "rejected") return "red";
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if (value === "cancelled") return "gray";
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if (value === "pending") return "orange";
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return "blue";
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}
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function roleClass(value: AftersaleMessage["author_role"]): "green" | "blue" | "gray" {
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return value === "merchant" ? "blue" : value === "platform" ? "gray" : "green";
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}
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function formatDate(value: string): string {
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return new Date(value).toLocaleString(locale.value === "zh" ? "zh-CN" : "en-US");
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}
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function textEn(value: LocalizedText): string {
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return localized(value, "en");
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}
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function textZh(value: LocalizedText): string {
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return localized(value, "zh");
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}
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function sortedMessages(messages: AftersaleMessage[]): AftersaleMessage[] {
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return [...messages].sort((a, b) => a.created_at.localeCompare(b.created_at));
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}
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function showError(err: unknown): void {
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if (err instanceof ApiError && err.status === 409) {
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error.value = translate("aftersale.staleAction");
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} else {
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error.value = err instanceof Error ? err.message : translate("common.error");
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}
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}
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async function fetchDetail(): Promise<void> {
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detail.value = await $api.shop.getAftersale(aftersaleId.value);
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}
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async function refresh(): Promise<void> {
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try {
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await fetchDetail();
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} catch (err: unknown) {
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showError(err);
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}
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}
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async function load(): Promise<void> {
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loading.value = true;
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error.value = "";
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try {
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await fetchDetail();
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} catch (err: unknown) {
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showError(err);
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} finally {
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loading.value = false;
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}
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}
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const canDecide = computed(() => detail.value?.status === "pending");
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const canConfirmReceipt = computed(() => detail.value?.status === "buyer_shipping");
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const canRefund = computed(() => {
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const current = detail.value;
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if (!current) return false;
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return (
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current.status === "merchant_confirmed" ||
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(current.status === "approved" && current.kind === "refund_only")
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);
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});
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const hasActions = computed(() => canDecide.value || canConfirmReceipt.value || canRefund.value);
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type ShopAction = "approve" | "reject" | "confirmReceipt" | "refund";
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const doneKey: Record<ShopAction, string> = {
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approve: "aftersale.approved",
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reject: "aftersale.rejected",
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confirmReceipt: "aftersale.receiptConfirmed",
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refund: "aftersale.refunded",
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};
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async function run(action: ShopAction): Promise<void> {
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busy.value = true;
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error.value = "";
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notice.value = "";
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try {
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if (action === "approve") await $api.shop.approveAftersale(aftersaleId.value);
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else if (action === "reject") await $api.shop.rejectAftersale(aftersaleId.value);
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else if (action === "confirmReceipt") await $api.shop.confirmAftersaleReceipt(aftersaleId.value);
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else await $api.shop.refundAftersale(aftersaleId.value);
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notice.value = translate(doneKey[action]);
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} catch (err: unknown) {
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showError(err);
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} finally {
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busy.value = false;
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await refresh();
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}
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}
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async function sendMessage(): Promise<void> {
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const en = messageEn.value.trim();
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const zh = messageZh.value.trim();
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if (!en || !zh) {
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error.value = translate("shop.bilingualRequired");
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return;
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}
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const evidenceUrl = messageEvidence.value.trim();
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busy.value = true;
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error.value = "";
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notice.value = "";
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try {
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await $api.shop.addAftersaleMessage(aftersaleId.value, {
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content: { en, zh },
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evidence: evidenceUrl ? [evidenceUrl] : undefined,
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});
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messageEn.value = "";
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messageZh.value = "";
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messageEvidence.value = "";
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notice.value = translate("aftersale.messageSent");
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} catch (err: unknown) {
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showError(err);
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} finally {
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busy.value = false;
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await refresh();
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}
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}
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onMounted(() => {
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loadMoney();
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load();
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});
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</script>
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<template>
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<VPage :title="$t('aftersale.detail')">
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<template #actions>
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<NuxtLink class="inline-flex items-center justify-center rounded-md border border-border bg-surface px-4 py-2 text-sm font-medium text-text hover:bg-bg" to="/aftersales">{{ $t("common.back") }}</NuxtLink>
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</template>
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<div v-if="error" class="my-2 text-sm text-danger" role="alert">{{ error }}</div>
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<div v-if="notice" class="my-2 text-sm text-success" role="status">{{ notice }}</div>
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<p v-if="loading" class="text-muted">{{ $t("common.loading") }}</p>
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<template v-else-if="detail">
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<VCard>
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<div class="mb-4 flex items-center justify-between gap-3">
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<h2 class="text-lg font-semibold">{{ $t("shop.details") }}</h2>
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<div class="flex items-center gap-2">
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<VBadge tone="blue">{{ $t(`aftersale.kind.${detail.kind}`) }}</VBadge>
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<VBadge :tone="statusClass(detail.status)">{{ $t(`aftersale.status.${detail.status}`) }}</VBadge>
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<VBadge v-if="detail.reopened" tone="orange">{{ $t("aftersale.reopened") }}</VBadge>
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</div>
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</div>
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<div class="mb-5 grid gap-4 [grid-template-columns:repeat(auto-fit,minmax(180px,1fr))]">
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<div class="grid gap-1.5"><span class="text-sm text-muted">{{ $t("shop.created") }}</span><strong>{{ formatDate(detail.created_at) }}</strong></div>
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<div class="grid gap-1.5"><span class="text-sm text-muted">{{ $t("aftersale.buyer") }}</span><strong class="font-mono text-xs">{{ detail.user_id }}</strong></div>
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<div class="grid gap-1.5"><span class="text-sm text-muted">{{ $t("aftersale.amount") }}</span><strong>{{ fmt(detail.amount_minor, detail.currency) }}</strong></div>
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<div class="grid gap-1.5"><span class="text-sm text-muted">{{ $t("aftersale.remaining") }}</span><strong>{{ fmt(detail.remaining_refundable_minor, detail.currency) }}</strong></div>
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<div class="grid gap-1.5">
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<span class="text-sm text-muted">{{ $t("aftersale.order") }}</span>
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<NuxtLink :to="`/orders/${detail.order_id}`" class="text-primary hover:underline">{{ $t("aftersale.viewOrder") }}</NuxtLink>
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</div>
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</div>
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<h3 class="mb-3 text-base font-semibold">{{ $t("aftersale.item") }}</h3>
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<div class="flex items-start gap-3">
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<img
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v-if="detail.item.image"
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:src="detail.item.image"
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:alt="textEn(detail.item.product_name)"
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class="h-16 w-16 rounded-md border border-border object-cover"
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/>
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<div class="grid gap-1">
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<strong>{{ textEn(detail.item.product_name) }}</strong>
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<span class="text-sm text-muted">{{ textZh(detail.item.product_name) }}</span>
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<span class="text-sm text-muted">{{ $t("product.skuCode") }}: {{ detail.item.sku_code }} · {{ $t("common.qty") }}: {{ detail.item.qty }} · {{ $t("common.price") }}: {{ fmt(detail.item.unit_price_minor, detail.currency) }}</span>
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</div>
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</div>
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<h3 class="mb-2 mt-5 text-base font-semibold">{{ $t("aftersale.reason") }}</h3>
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<div class="grid gap-1">
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<p>{{ textEn(detail.reason) }}</p>
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<p class="text-sm text-muted">{{ textZh(detail.reason) }}</p>
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</div>
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<h3 class="mb-2 mt-5 text-base font-semibold">{{ $t("aftersale.evidence") }}</h3>
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<div v-if="!detail.evidence.length" class="text-muted">{{ $t("aftersale.noEvidence") }}</div>
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<ul v-else class="grid gap-1">
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<li v-for="url in detail.evidence" :key="url">
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<a :href="url" target="_blank" rel="noopener noreferrer" class="break-all text-primary hover:underline">{{ url }}</a>
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</li>
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</ul>
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<template v-if="detail.return_carrier || detail.return_tracking_no">
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<h3 class="mb-2 mt-5 text-base font-semibold">{{ $t("aftersale.returnShipping") }}</h3>
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<div class="grid gap-1">
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<div>{{ $t("shop.carrier") }}: {{ detail.return_carrier ?? "—" }}</div>
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<div>{{ $t("shop.trackingNo") }}: {{ detail.return_tracking_no ?? "—" }}</div>
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</div>
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</template>
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</VCard>
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<VCard v-if="hasActions" class="mt-4">
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<h2 class="mb-4 text-lg font-semibold">{{ $t("common.actions") }}</h2>
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<div class="flex flex-wrap gap-2">
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<template v-if="canDecide">
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<VBtn variant="primary" :disabled="busy" @click="run('approve')">{{ $t("aftersale.approve") }}</VBtn>
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<VBtn variant="danger" :disabled="busy" @click="run('reject')">{{ $t("aftersale.reject") }}</VBtn>
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</template>
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<VBtn v-if="canConfirmReceipt" variant="primary" :disabled="busy" @click="run('confirmReceipt')">{{ $t("aftersale.confirmReceipt") }}</VBtn>
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<VBtn v-if="canRefund" variant="primary" :disabled="busy" @click="run('refund')">{{ $t("aftersale.refund") }}</VBtn>
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</div>
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</VCard>
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<VCard class="mt-4">
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<h2 class="mb-4 text-lg font-semibold">{{ $t("aftersale.messages") }}</h2>
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<div v-if="!detail.messages.length" class="text-muted">{{ $t("aftersale.noMessages") }}</div>
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<ul v-else class="grid gap-3">
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<li v-for="message in sortedMessages(detail.messages)" :key="message.id" class="rounded-md border border-border bg-bg px-3 py-2">
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<div class="mb-1 flex items-center gap-2 text-sm">
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<VBadge :tone="roleClass(message.author_role)">{{ $t(`aftersale.role.${message.author_role}`) }}</VBadge>
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<span class="text-muted">{{ formatDate(message.created_at) }}</span>
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</div>
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<p>{{ textEn(message.content) }}</p>
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<p class="text-sm text-muted">{{ textZh(message.content) }}</p>
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<ul v-if="message.evidence.length" class="mt-1 grid gap-0.5">
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<li v-for="url in message.evidence" :key="url">
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<a :href="url" target="_blank" rel="noopener noreferrer" class="break-all text-sm text-primary hover:underline">{{ url }}</a>
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</li>
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</ul>
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</li>
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</ul>
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<form class="mt-5 grid gap-3" @submit.prevent="sendMessage">
|
||||
<h3 class="text-base font-semibold">{{ $t("aftersale.sendMessage") }}</h3>
|
||||
<div class="grid gap-3 md:grid-cols-2">
|
||||
<VField :label="$t('aftersale.messageEn')"><VInput v-model="messageEn" type="text" /></VField>
|
||||
<VField :label="$t('aftersale.messageZh')"><VInput v-model="messageZh" type="text" /></VField>
|
||||
</div>
|
||||
<VField :label="$t('aftersale.messageEvidence')"><VInput v-model="messageEvidence" type="text" /></VField>
|
||||
<VBtn variant="primary" type="submit" :disabled="busy">{{ $t("aftersale.sendMessage") }}</VBtn>
|
||||
</form>
|
||||
</VCard>
|
||||
</template>
|
||||
</VPage>
|
||||
</template>
|
||||
@@ -0,0 +1,96 @@
|
||||
<script setup lang="ts">
|
||||
import type { Aftersale, AftersaleStatus } from "@vmall/shared";
|
||||
|
||||
definePageMeta({ middleware: "auth" });
|
||||
|
||||
const { $api } = useNuxtApp();
|
||||
const { locale, t: translate } = useI18n();
|
||||
const { load: loadMoney, fmt } = useMoney();
|
||||
const aftersales = ref<Aftersale[]>([]);
|
||||
const status = ref<"" | AftersaleStatus>("");
|
||||
const loading = ref(true);
|
||||
const error = ref("");
|
||||
|
||||
function statusClass(value: AftersaleStatus): "green" | "red" | "orange" | "blue" | "gray" {
|
||||
if (value === "refunded") return "green";
|
||||
if (value === "rejected") return "red";
|
||||
if (value === "cancelled") return "gray";
|
||||
if (value === "pending") return "orange";
|
||||
return "blue";
|
||||
}
|
||||
|
||||
function shortId(id: string): string {
|
||||
return id.slice(0, 8);
|
||||
}
|
||||
|
||||
function formatDate(value: string): string {
|
||||
return new Date(value).toLocaleString(locale.value === "zh" ? "zh-CN" : "en-US");
|
||||
}
|
||||
|
||||
async function loadAftersales(): Promise<void> {
|
||||
loading.value = true;
|
||||
error.value = "";
|
||||
try {
|
||||
aftersales.value = await $api.shop.listAftersales(status.value || undefined);
|
||||
} catch (err: unknown) {
|
||||
error.value = err instanceof Error ? err.message : translate("common.error");
|
||||
} finally {
|
||||
loading.value = false;
|
||||
}
|
||||
}
|
||||
|
||||
onMounted(() => {
|
||||
loadMoney();
|
||||
loadAftersales();
|
||||
});
|
||||
</script>
|
||||
|
||||
<template>
|
||||
<VPage :title="$t('aftersale.title')">
|
||||
<div class="mb-4 flex items-center gap-3">
|
||||
<label for="aftersale-status" class="text-sm font-medium">{{ $t("shop.filterStatus") }}</label>
|
||||
<select
|
||||
id="aftersale-status"
|
||||
v-model="status"
|
||||
class="rounded-md border border-border bg-surface px-3 py-2 text-sm text-text focus:border-primary focus:outline-2 focus:outline-primary/30"
|
||||
@change="loadAftersales"
|
||||
>
|
||||
<option value="">{{ $t("common.all") }}</option>
|
||||
<option value="pending">{{ $t("aftersale.status.pending") }}</option>
|
||||
<option value="approved">{{ $t("aftersale.status.approved") }}</option>
|
||||
<option value="buyer_shipping">{{ $t("aftersale.status.buyer_shipping") }}</option>
|
||||
<option value="merchant_confirmed">{{ $t("aftersale.status.merchant_confirmed") }}</option>
|
||||
<option value="refunded">{{ $t("aftersale.status.refunded") }}</option>
|
||||
<option value="rejected">{{ $t("aftersale.status.rejected") }}</option>
|
||||
<option value="cancelled">{{ $t("aftersale.status.cancelled") }}</option>
|
||||
</select>
|
||||
</div>
|
||||
<div v-if="error" class="my-2 text-sm text-danger" role="alert">{{ error }}</div>
|
||||
<p v-if="loading" class="text-muted">{{ $t("common.loading") }}</p>
|
||||
<VCard v-else-if="!aftersales.length" class="text-muted">{{ $t("common.empty") }}</VCard>
|
||||
<VTable v-else>
|
||||
<thead>
|
||||
<tr>
|
||||
<th>{{ $t("aftersale.buyer") }}</th>
|
||||
<th>{{ $t("shop.kind") }}</th>
|
||||
<th>{{ $t("aftersale.amount") }}</th>
|
||||
<th>{{ $t("shop.created") }}</th>
|
||||
<th>{{ $t("common.status") }}</th>
|
||||
<th>{{ $t("common.actions") }}</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
<tr v-for="aftersale in aftersales" :key="aftersale.id">
|
||||
<td class="font-mono text-xs" :title="aftersale.user_id">{{ shortId(aftersale.user_id) }}</td>
|
||||
<td>{{ $t(`aftersale.kind.${aftersale.kind}`) }}</td>
|
||||
<td>{{ fmt(aftersale.amount_minor, aftersale.currency) }}</td>
|
||||
<td>{{ formatDate(aftersale.created_at) }}</td>
|
||||
<td><VBadge :tone="statusClass(aftersale.status)">{{ $t(`aftersale.status.${aftersale.status}`) }}</VBadge></td>
|
||||
<td>
|
||||
<NuxtLink :to="`/aftersales/${aftersale.id}`" class="text-primary hover:underline">{{ $t("shop.details") }}</NuxtLink>
|
||||
</td>
|
||||
</tr>
|
||||
</tbody>
|
||||
</VTable>
|
||||
</VPage>
|
||||
</template>
|
||||
Reference in New Issue
Block a user