docs(openspec): propose 8 tigshop migration changes (P0-P7) + migration plan

2026-09-23 13:30:36 +08:00
parent 0d0e10b97b
commit 9a749e2551
47 changed files with 1607 additions and 0 deletions
@@ -0,0 +1,16 @@
+## ADDED Requirements
+
+### Requirement: Platform aftersale monitoring and arbitration
+The platform admin console SHALL provide a read-only cross-shop aftersale list and detail view with customer, shop, order-item, amount, evidence, status, message history, and refund-total context. A platform administrator SHALL be able to resolve an escalated dispute with a terminal refund or rejection through the guarded service path, without directly editing balances or bypassing shop ownership checks.
+
+#### Scenario: admin inspects a cross-shop application
+- **WHEN** a platform administrator opens the aftersale workspace
+- **THEN** applications from all shops are listed with filters and authoritative status and refund amounts
+
+#### Scenario: admin grants terminal refund
+- **WHEN** a platform administrator resolves an eligible dispute in favor of the customer
+- **THEN** the aftersale reaches refunded, the customer ledger is credited once, and the order refund total refreshes from the API
+
+#### Scenario: admin rejects terminal dispute
+- **WHEN** a platform administrator rejects an escalated dispute
+- **THEN** the aftersale reaches rejected and the console shows that only the permitted one-time customer reopen can resume it